NEW CUSTOMER PORTAL
We're pleased to announce the launch of our new customer portal. This is a significant improvement on our previous system and brings together your billing, invoices, support and project requests, quotations, services and time usage in one single unified site. You can also find information about any forthcoming or current network upgrades or maintenance.
We'll be adding new features in the forthcoming weeks as we complete the migration of all client data into the new system. For now please make a note of the URL:
You can log in with your email address - the one this email was sent to - and your personal password. When accessing the new portal for the first time please request a password reset from the "Login" link by clicking "Forgot Password" and a reset link will be emailed to you. You can then set your password to one you find easy to remember.
You may also make a request to add other members of your team within the portal, who automatically become authorised to email requests on your behalf which will also be logged within your account and you'll receive a copy of those requests. You - as the owner of the account - can always see all the requests made by other members of your team.
However, as before, you don't need to access the portal in order to make requests on your account. You can simply email them as normal and they'll appear within the portal - whichever is most convenient for you. However if you find yourself looking for some information that was previously provided or you want to review the status of any particular item, you should be able to find it online by reviewing your ticket and email history.
If you have any comments or feedback we'd be very pleased to receive it. The previous system will remain online and available for a short period before being finally retired at the end of the year.
INVOICE LAYOUT CHANGES
You may notice some changes to the layout and appearance of our invoices. These are partly as a result of the new software and also partly for reasons of compliance. You don't need to do anything different and none of the main details have changed. You can always review your invoices in the portal at any time.
EXTENDED OPENING TIMES
Our opening hours have been extended by one hour. We'll be available from 09:00 thru 16:00 daily. Our telephone number is 01420 448 540. The online portal is available 24/7.
COVID-19 AND 2020
This year has been one of our busiest to date, with a record number of new projects and requests from clients as we're all dealing with the effects of COVID-19 on business and commerce. We know this has been a challenging year for our clients, and if there's anything we can help you with please don't hesitate to talk to us.
If you have any last-minute requests for your website for Christmas this year please let us know so that we can make sure those happen for you in good time.
CHRISTMAS OPENING AND SUPPORT TIMES
And, after a challenging year: we'll be taking a break over the Christmas period and will be closed from Tuesday December 22nd, and back to normal from Monday January 4th. Operational and production facilities such as website hosting will continue to be monitored throughout.
We wish all our clients a great holiday in these difficult times, and if you should need anything during that time don't hesitate to email us, or log in to the portal and enter your request online.
Thursday, December 3, 2020